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Apr. 5th, 2007 03:19 amWhen someone calls me for help, I do my best to help them. When everything's been fixed or has reached a point where no further action is possible, the file gets closed.
Sometimes, after a file is closed, a company called Ipsos-Reid will call that customer and ask them questions. These aren't questions about the car, or how happy they were with the provided resolution, or the mechanics. These are questions about ME.
Was I polite and courteous?
Did the customer feel valued?
Did I keep all my promises?
That sort of thing. They called one of my customers this week - first time I've gotten feedback. They reached the guy who told me I was "real nice for a Yankee!"
I got fives (best score possible) across the board. I am thrilled. I was rewarded with a Dairy Milk bar, which I enjoyed very much.
Sometimes, after a file is closed, a company called Ipsos-Reid will call that customer and ask them questions. These aren't questions about the car, or how happy they were with the provided resolution, or the mechanics. These are questions about ME.
Was I polite and courteous?
Did the customer feel valued?
Did I keep all my promises?
That sort of thing. They called one of my customers this week - first time I've gotten feedback. They reached the guy who told me I was "real nice for a Yankee!"
I got fives (best score possible) across the board. I am thrilled. I was rewarded with a Dairy Milk bar, which I enjoyed very much.
