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May. 2nd, 2007 02:05 amDear lady;
When I have spent the last two weeks setting up a five-way conference call in an effort to resolve your dissatisfaction with your vehicle and find SOMETHING we can do to make you happy, and have given you a very specific half-hour time window rather than the two-hour one I was supposed to, AND missed my break because my schedule got changed and put my break smack dab in the middle of that half-hour window, AND you told me "yep, okay, 4:30 - 5:00 Tuesday, got it" -
When I have been pulling my hair out and have already covered your oil changes and tire rotations for the next two years, over a fifty dollar towing charge -
It is NOT appropriate to not pick up the phone when I, with three other people on the line, two of whom generally do NOT talk to customers, try to contact you.
When I have spent the last two weeks setting up a five-way conference call in an effort to resolve your dissatisfaction with your vehicle and find SOMETHING we can do to make you happy, and have given you a very specific half-hour time window rather than the two-hour one I was supposed to, AND missed my break because my schedule got changed and put my break smack dab in the middle of that half-hour window, AND you told me "yep, okay, 4:30 - 5:00 Tuesday, got it" -
When I have been pulling my hair out and have already covered your oil changes and tire rotations for the next two years, over a fifty dollar towing charge -
It is NOT appropriate to not pick up the phone when I, with three other people on the line, two of whom generally do NOT talk to customers, try to contact you.
