Mr. Hyde is not his real name.

Today involved being belittled, shouted at continuously (I mean that - high volume and aggression levels for quite literally the entire time), bombarded with questions which interrupted my answers to the previous question and did not themselves have answers because I'm not clairvoyant, and constantly interrupted for fifty-eight solid minutes before Mr. Hyde (there appeared to be no Jekyll. I'm usually good at calming people down and finding the Jekyll) shouted at me to get him my supervisor as I was useless, and then proceeded to do the same to my supervisor until said supervisor got fed up and ended the call.

I had him on hold while I got the supervisor over, and he got as far as "what's up?" before I noticed my hands were shaking as badly as I've ever seen them. I got as far as "The customer is looking for - " and choked up, my eyes welling with tears, and wrote it down for him as I couldn't speak. I am, however, proud that I kept my voice entirely even and unfailingly polite when speaking with the customer, even as I was making faces and throttling gestures at my computer screen.

Hell of a way to start off a day at work. I've been in various customer service fields since I was seventeen, and this is the first time I've ever been unable to cope with someone yelling at me and get them calmed down to a point where our interaction could be productive. Even the person who threatened to rape me did not cause this strong a reaction in me. Fortunately the phone gods smiled on me and I got really easy calls and calls from some of the nicer customers whose cases I'm already working on for the rest of the day.

So I was totally going to be sociable tonight, but instead I'm going to eat brownies and watch a movie about homing pigeons in World War Two, with the voice of Ewan McGregor as a young pigeon that I can already tell is likely to be plucky (hopefully not plucked.)

(no subject)

The pigeon movie was just what the doctor ordered. John Cleese and Hugh Laurie as flying ace pigeons? Brilliant as all get-out. The ending was very cute, too, as were quite a lot of the incidental background details.

Speaking of movies, I'm thinking of going to the cinema on Saturday. I haven't quite made up my mind what to watch, but am electing not to watch Hog Wild as it appears to be a film about my dad.

Sorry, Dad, you're a renter.

Narrowed it down to three: Bridge to Teribithia, 300 (which I've heard is quite gory, but I handled Sin City fine and I gather it's the same sort of gore, very stylised), or That-Movie-Mum-And-Sister-Saw-And-Really-Liked. I can't remember its name off the top of my head. Apparently it has Jim Carey in it, which is a good thing - I tend to love him in serious roles.