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framlingem1) Never order internet service while obviously on something which screws with perception.
1a. Do not inform one's customer service representative about the intricacies of England's pay phones. Chances are, she really doesn't care, and would very much like for you to hang up.
(This would be someone who kept me twenty minutes after when my shift was supposed to end, regaling me with useful tidbits. "You know after ten minutes, you have to put more money in? What's up with that?")
2) The first words out of one's mouth when calling for someone to help should be 'Well, I have a question regarding _________', and NOT 'I'm pissed', as the latter will make your rep nervous. You catch more flies with honey.
3) If you reconnect every time a free trial is offered, and disconnect every time the trial runs out, eventually, CSRs will be less inclined to bend over backwards to get you a good deal.
4) Door-to-door salesmen, while they have a tough job, should still be thwapped upside the head. 'They promised you _what_, Ms Krobopple?'
1a. Do not inform one's customer service representative about the intricacies of England's pay phones. Chances are, she really doesn't care, and would very much like for you to hang up.
(This would be someone who kept me twenty minutes after when my shift was supposed to end, regaling me with useful tidbits. "You know after ten minutes, you have to put more money in? What's up with that?")
2) The first words out of one's mouth when calling for someone to help should be 'Well, I have a question regarding _________', and NOT 'I'm pissed', as the latter will make your rep nervous. You catch more flies with honey.
3) If you reconnect every time a free trial is offered, and disconnect every time the trial runs out, eventually, CSRs will be less inclined to bend over backwards to get you a good deal.
4) Door-to-door salesmen, while they have a tough job, should still be thwapped upside the head. 'They promised you _what_, Ms Krobopple?'
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Date: 2004-07-20 05:52 pm (UTC)no subject
Date: 2004-07-20 08:29 pm (UTC)I kid you not.
I sort of did the gape-mouthed thing for a moment, and then gamely rallied with "I'm sorry to hear that, sir" (side: you have NO idea HOW sorry I am, sir.) "What can I do to make your day a bit better?"